We want you to be happy with your items but in the unfortunate event that you are not, we will do our absolute best to make it right. Simply get in touch and we will do our best to help you out.

You have the right to cancel your order at any time up to 7 working days after the day you received your order.  We do check each individual order,  but some mistakes are not always visible to us and we will copy personalisation as it is requested. If the error is made on our behalf, we will rectify & replace as soon as possible.

If you have noticed an error after you have placed an order we request you let us know ASAP on 01228 123456 or via email to  info@saddlersequestrian.co.uk and providing the item has not already been sent for production we can look to make the required alterations.
Please get in touch to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact.

If you are unhappy with your item, please return it within 21 days to receive a refund, not including the initial postage charge. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession.  If the item is faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any). 

Returns Address

Please send your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order to:

Saddlers Equestrian

Barras house, Glasson, Carlisle, Cumbria. CA75DT

Please note that items are still your responsibility until it reaches us and returns postage cost shall be borne by you unless the item is faulty. We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in the post.